Terms & Conditions

This website is owned and operated by Blooming Apple Tree Oy, Aulangontie 1 13210 Hämeenlinna, Finland, register number 2363927-4 in Finnish trade register, VAT number FI23639274. Blooming Apple Tree is the seller of all the products offered for sale on this website.


By placing an order for products in our webshop and checking the box on accepting the terms you agree to these terms.


Delivery & Payment Methods


Safe delivery


After making an order you will receive an order confirmation in the email address that you gave. Order confirmation is a receipt of your purchase. You can pick up the ordered items from our flagship store (Aulangontie 1 Hämeenlinna, Finland) or we will ship the items to you. The deliver is made using a delivery service that is the most suitable for the ordered items. Don’t worry about the shipping! We have over a 10 years experience in wrapping and packing glass to be delivered safe and sound all over the world. We use as ecological packing materials as possible.



Delivery time


Deliveries worldwide:

Our delivery times vary between different products. When you are browsing through the products in our webshop you will see whether the product is in stock, out of stock and if the product takes some more time to be delivered. This is because some of the products are handcrafted after the order is made. However most of the products are already in stock.


All the items ordered in the same order will be delivered in the same delivery, delivery time being the latest delivery time of the ordered products. If you wish to receive some of the products sooner, please make one order for the products in stock and another order for the products that take longer.

Delivery time for a product that is in stock: 5-15 days depending on the destination country
Delivery time for a product that is made after the order: 14-30 days depending on the destination country
Delivery time for a product that is out of stock: 4 weeks – 8 months days depending on the product type and the destination country


Estimated delivery times and charges are indicated above. May the processing of the order be delayed we will inform you of the new estimated delivery time within 3 days from placing the order if it is concerning about a in-stock product. If it concerns about a longer delivery time productwe will inform you as soon as it possible for us.


Blooming Apple Tree is not resbonsible for any import charges that may concern the orders made outside the E.U. The import charges will be on your responsibility. Such import charges may include, but not limit to: import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these may be necessary to release your order from customs on arrival. Please contact your local customs service for further information.

Delivery fees worldwide:

Latvia, Lithuania, Estonia:    10,60€
Denmark:    12,80€
Sweden:    13,10€
Germany:    13,70€
The Netherlands, Belgium, Austria, Poland, the Czech Republic:    15,90€
Luxembourg, Bulgaria, Spain, Portug, Slovakia, Slovenia, Hungary    19,50€
Other countries:     29,90€

The delivery price is the same whether it is one or several items.


Please take care that you pick up your delivery from the delivery service pick up point within the time period given by the delivery service when you get a notice that the delivery has arrived! After those given days the package will be sent back to us. Customer is always responsible for the costs that are caused by not picking up the delivery in time.

Note that in some cases the delivery comes to your door step and you don’t need to pick it up anywhere. This practice varies in different countries.

Our Gift Cards are always delivered free of charge.

Deliveries in Finland:


Our delivery times vary between different products. When you are browsing through the products in our webshop you will see whether the product is in stock, out of stock and if the product takes some more time to be delivered. This is because some of the products are handcrafted after the order is made. However most of the products are already in stock.
All the items ordered in the same order will be delivered in the same delivery, delivery time being the latest delivery time of the ordered products. However if the delivery time of some product is over 1 month we will deliver the in-stock products sooner and out-of-stock products later without extra charge.

Pick up from our store: 1-2 days
Delivery time for a product that is in stock: 5-7 days
Delivery time for a product that is made after the order: 14 days
Delivery time for a product that is out of stock: 2 weeks – 6 months days depending on the product type


Estimated delivery times and charges are indicated above. May the processing of the order be delayed we will inform you of the new estimated delivery time within 3 days from placing the order if it is concerning about a in-stock product. If it concerns about a longer delivery time productwe will inform you as soon as it possible for us.

Please take care that you pick up your delivery from the Post Office within 7 days after you get a notice that the delivery has arrived! After those 7 days the package is sent back to us. Customer is always responsible for the costs that are caused by not picking up the delivery in time.

Delivery fee in Finland

Picking up the delivery from Blooming Apple Tree flagship store (Aulangontie 1 Hämeenlinna, Finland) is always free of charge. The delivery fee in Finland in all deliveries is 5,90 Order over 150 euros are delivered free of charge. The gift cards are always delivered free of charge.



Payment Methods



Making a payment in Blooming Apple Tree webshop is always safe. You can pay via PayPal with your bank or credit card or using your PayPal-account. When you are using your credit card you don’t need to be registered in PayPal. You can also pay with a bank transfer. We will send you a pre-payment invoice into your given email address. After the payment is in and to be seen in our bank account we will immediately ship the ordered products to you.

Placing an order is a legally binding contract. If there has been some kind of error, please contact us immediately info@bloomingappletree.com or (+358) 50 304 4562!


Tax Free



We offer Tax Free shopping for customers outside the E.U.!


If you are making the purchase of the products from a country outside the European Union, you will only be charged for the product price. You will see the VAT-free prices when browising through our products. The import charges will be on your responsibility. Such import charges may include, but not limit to: import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these may be necessary to release your order from customs on arrival. Please contact your local customs service for further information.


Return & Exchange Policy

We care about our customers!



If you have any questions about our products or ordering, please do not hesitate to contact us: info@bloomingappletree.com or (+358) 50 304 4562.


You have a right to return or exchange your ordered item in fourteen (14) days from the date you received your order



We want our customers to be superhappy, so if you are not satisfied with the purchased product for some reason, please contact us and we'll resolve it together!

The right to return a product doesn't apply if the product is custom-made or altered according to customers wishes (special engravings for example).


Customer will pay the costs of returning a product.

Please make sure your items are returned new, unused and in the same condition and in the same packaging you received them.

If the product delivered to you is the wrong one or it is somehow damaged, please inform us immediately within 14 days from the date you have received your order. If the packaging is damaged, please contact us and send a photo of the package so we will make a complaint to the delivery service.



Instructions for returns



Return a product to our flagship store (Aulangontie 1 Hämeenlinna Finland):


You have 14 days from the date you received your order to make a return. If the product has been returned according to our instructions, we will refund the full cost of the product.

Once your returned item has arrived and processed you will be notified by email as soon as the refund is made. Purchases paid with a gift card we will refunded back to the same gift card.


How to return by mail or a delivery service:

1. Carefully fill out the return form we sent to you with your ordered products.


2. Pack the item you want to return carefully by using the original box.  Notice that the glass products especially must be packed with extra care. Customer is responsible for that product is packed well.


3.Make sure the filled out exchange/return form is inside the package.


4. Send it within 14 days from the date you received your order and make sure the address is correct. Customer pays the return fee.


5. Send the package to us using the delivery service that you choose.


6.   If the product has been returned according to our instructions, we will refund the full cost of the product. Once your return has arrived and processed you will be notified by email, and the money will be returned the same way that you paid. Purchases paid with a gift card we will refunded back to the same gift card.

Address for returns:
Blooming Apple Tree
Aulangontie 1 B
13210 Hämeenlinna
Finland


(+358) 50 304 4562
info@bloomingappletree.com


Exchange


Want to make an exchange?

Return the product to us according the instructions above and order a new product in the webshop.

Once your return has arrived and processed you will be notified by email. We will refund the full cost of the product. Purchases paid with a gift card we will refunded back to the same gift card.


Please do not hesitate contact us! We'll be happy to help!


Personal Data and Cookies

The personal details given will be only used by Blooming Apple Tree in order to fulfill your order. We need to process some of your personal data in Blooming Apple Tree Webshop.  There are several purposes for the processing of your personal data by Blooming Apple Tree: To provide our services and carry out our responsibilities arising from an agreement with you, for customer communication (including marketing), and for quality improvement, trend analysis and customer services. We also use cookies on our site.  You are always welcome to check our policies and see your rights. See our Privacy Policy and Cookies here >>


Limitation of Liability


Please note, that Blooming Apple Tree can't guarantee the pictures on bloomingappletree.com and  bloomingappletree.com/shop to display color, proportion, and detail with 100 % accuracy.

Blooming Apple Tree shall not be held liable for any errors, inaccuracies, deficiencies or other effects, delays or lack of correctness of the information contained in the webshop. Blooming Apple Tree does not accept any liability except the specific liabilities expressed in the applicable law for suitability of the items for your particular purpose. Blooming Apple Tree shall not be liable for any direct, indirect, immediate or consequential damage any special damage, or for such damage based on tort liability (including damage arising from loss of business, contract, product or information or from interruption of business operations), arising from use of the our sites or of the contents thereof, or from prevention of the said use, or from these Terms, regardless of whether the said damage is based on an agreement, infringement of rights or other grounds. 


Force Majeure


If Blooming Apple Tree fails to comply with the terms and conditions or provision of services hereunder because of unusual adverse circumstances outside of its control due to force majeure such as, but not limited to, labour strikes, civil unrest, war or natural catastrophes, shall such circumstances result in relief from damages and other measures. Should such a situation arise, Blooming Apple Tree will notify the customer of the circumstances as soon as practicably possible. Shall such circumstances last for over two (2) months, may the transaction be canceled by both of the parties.


Severability


Shall any of these terms and conditions be held invalid, illegal or unenforceable by law, shall the invalidity, illegality or unenforceability of that specific condition not affect the validity of the rest of these terms.


All rights to change the Terms and Conditions are reserved for Blooming Apple Tree. Please read the terms before purchase.